Frequently Asked Questions
Shippping
Where do you ship?
We ship anywhere in the contiguous US. Join our mailing list for updates as we expand internationally.
How much does shipping cost?
Shipping is free on orders over $250. Orders under $250 ship at a flat rate, calculated at checkout.
How long will my order take to arrive?
Orders ship within 1–2 business days. Standard delivery takes 3–7 business days after your order ships.
How do I track my order?
Once your order ships, we'll email you a tracking link. You can also check your order status anytime from your account.
Do you ship to PO boxes, Alaska or Hawaii?
We ship to PO boxes within the contiguous US. We don't ship to Alaska, Hawaii or US territories yet.
Returns & Exchanges
What is your return policy?
We accept returns of unopened, unused products within 30 days of delivery. For hygiene reasons, we can't accept opened products.
How do I start a return?
Email us with your order number and the items you'd like to return. We'll send you a prepaid return label and instructions.
Can I exchange a product for a different shade?
Yes. Unopened products can be exchanged for a different shade within 30 days of delivery. Reach out with your order number and the shade you'd like.
When will I get my refund?
Refunds are issued to your original payment method within 5–7 business days after we receive your return.
What if my product arrived damaged?
We're sorry! Email us a photo of the damaged item and your order number within 7 days of delivery, and we'll send a replacement at no cost.
Order Questions
Can I change or cancel my order?
We process orders quickly, but we'll do our best. Contact us within 2 hours of placing your order and we'll update or cancel it if it hasn't shipped yet.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders and check out faster next time.
Can I use more than one discount code?
Only one discount code can be applied per order.
Do you offer gift cards?
Yes! Digital gift cards are available in several amounts and are delivered by email.
Product Questions
Are your products cruelty-free?
Yes. We never test on animals, and we don't work with suppliers who do.
Are your products fragrance-free?
Yes. Every formula is fragrance-free, making it a great choice for sensitive eyes and skin.
Is Queen Cobra Liquid Eyeliner waterproof?
Queen Cobra is long-wear and smudge-proof, designed to hold sharp lines all day through heat, humidity and tears.
How do I remove long-wear eyeliner?
Use an oil-based or bi-phase makeup remover. Hold a soaked cotton pad on your lid for a few seconds, then gently wipe — no tugging needed.
Are your products safe for sensitive eyes and contact lens wearers?
Our formulas are ophthalmologist-tested and fragrance-free. As with any new product, we recommend a patch test if you have very sensitive eyes.
How long does a product last once opened?
For best results and hygiene, replace liquid eyeliner and mascara 3–6 months after opening. Check the open-jar symbol on the packaging for each product.
Where can I find the full ingredient list?
Full ingredient lists are on each product page and printed on the packaging.